CONTACT US | 208-654-1371
Hourly IT Support
Simplify your IT management with flexible and efficient Hourly IT Support. Perfect for businesses needing on-demand assistance, our services address challenges like troubleshooting, server maintenance, and network security. From reducing downtime to optimizing workflows, we deliver cost-effective solutions tailored to your infrastructure, ensuring your technology supports productivity and growth.
Outsourced Help Desk Support you can rely on.
Reliable help desk support is essential for keeping your business running smoothly. Our outsourced IT help desk services go beyond quick fixes—we focus on resolving issues efficiently while minimizing downtime. Whether it’s troubleshooting software, resetting passwords, or addressing network concerns, our expert team ensures your technology works seamlessly so you can focus on growing your business.
We don’t believe in one-size-fits-all solutions. By understanding your unique workflows and challenges, we provide tailored support that aligns with your goals. From managing accounts to maintaining network security, we’re here to enhance your IT infrastructure and improve overall productivity.
When you choose outsourced help desk support, you gain more than a service provider—you gain a partner dedicated to your success. With fast response times, knowledgeable engineers, and a commitment to quality service, we help you stay ahead in a constantly evolving tech landscape.
On-Demand Troubleshooting
Quickly resolve IT issues with on-demand troubleshooting. From software errors to hardware glitches, our experts address problems efficiently to reduce downtime and keep your technology running seamlessly—all while staying within your budget.
Experienced Technicians
Rely on experienced technicians to handle your IT challenges with skill and precision. Our team brings deep expertise across systems, networks, and software, ensuring efficient solutions that minimize downtime and support your business goals.
Based In Southern Idaho
Proudly serving Southern Idaho, we offer reliable IT support tailored to the needs of local businesses. From quick troubleshooting to comprehensive IT solutions, our team is committed to helping companies in the region thrive with expert service and a personal touch.
Have questions about "Break-Fix" IT Support?
Curious about “Break-Fix” IT Support and how it fits your business needs? This flexible approach offers on-demand solutions for immediate issues, helping you address problems as they arise without long-term commitments. Whether it’s troubleshooting a server error or fixing a computer crash, this model keeps your operations running without overextending your budget.
How much does it cost per hour for outsourced it support?
The cost of outsourced IT support varies across the industry, with most providers charging between $100 and $150 per hour. This wide range often depends on factors like service scope, technician expertise, and the provider’s business model. Our rate of $95 per hour delivers expert support at a competitive price, offering a cost-effective solution without compromising on quality. Whether it’s troubleshooting, server support, or help desk services, you can count on reliable assistance tailored to your specific needs.
Choosing our on-demand IT support means you only pay for the help you need, allowing you to manage your budget efficiently. There’s no long-term contract or hidden fee—just expert solutions when you need them most. This flexible approach is ideal for businesses looking to avoid unnecessary expenses while keeping their technology, data, and infrastructure in top shape.
Why do businesses outsource IT services?
Outsourcing IT services allows businesses to tap into specialized expertise without the overhead costs of maintaining an in-house IT team. By working with external providers, companies can access a wider range of skills and technologies, from cybersecurity and cloud computing to network monitoring and data backup. This approach not only ensures that your IT infrastructure stays up-to-date and secure but also allows your team to focus on core business activities instead of troubleshooting technical issues.
For many businesses, outsourcing is a cost-effective solution to manage technology needs while scaling operations. With outsourced IT services, companies can avoid the expense of hiring, training, and retaining full-time IT staff, and instead, only pay for the services they use. This model allows businesses to streamline their operations, reduce downtime, and improve overall efficiency, all while staying within budget.
Should small businesses outsource IT support?
Outsourcing IT support is a strategic move for small businesses looking to optimize their technology without stretching their budget. Small businesses often lack the resources to hire a full-time IT department, which can leave them vulnerable to technical issues, security threats, and downtime. By outsourcing, small businesses can gain access to expert IT support without the expense of maintaining an in-house team. It’s a flexible solution that allows businesses to focus on growth while leaving the technology management to professionals.
Additionally, outsourced IT support ensures small businesses have the tools and expertise they need to stay competitive. From network security and cloud computing to disaster recovery and software management, outsourcing provides a scalable solution that grows with your business. It’s a way to leverage the latest technology and maintain efficient operations, all while keeping costs in check and minimizing risk.
Do you use overseas employees for customer service?
We pride ourselves on providing personalized, local service. All of our customer service and IT support staff are based right here in the Magic Valley. This means you’ll always be working with professionals who understand your local needs and can provide immediate, efficient support. By keeping our team local, we ensure clear communication and a deeper understanding of the specific challenges your business faces.
Working with local employees also allows us to offer a more responsive and personalized experience. Whether it’s troubleshooting, system setup, or any other IT-related need, our team is just a phone call away. You can rely on our experts to deliver fast, knowledgeable support without the delays or miscommunications that can sometimes occur with overseas teams.
Do you offer remote IT support?
Yes, we offer remote IT support to ensure your business stays up and running no matter where you are. Whether you’re working from the office, at home, or on the go, our team can quickly address your IT issues through secure remote access. This means faster response times, less downtime, and minimal disruption to your workflow.
Remote IT support is a cost-effective solution for troubleshooting, software updates, network monitoring, and other IT tasks. It allows us to resolve most problems without the need for on-site visits, saving you time and reducing expenses. Our experienced technicians are ready to assist, ensuring your systems remain secure and operational, all without having to leave your desk.
Pay-As-You-Go IT Support
Get the IT support you need, when you need it, without the long-term commitment. Our Pay-As-You-Go IT Support provides flexible, on-demand assistance, ensuring your systems stay secure and your team stays productive. Whether it’s troubleshooting, software updates, or network issues, we offer affordable, expert support that fits your business‘s needs and budget.
Remote IT
Support
Access expert IT help from anywhere with our Remote IT Support. Whether it’s resolving software glitches, fixing network issues, or addressing security concerns, our team is ready to provide fast, reliable assistance. With remote capabilities, we ensure your systems stay secure and operational without delay.
Network
Security
Strengthen your business’s security with our proactive Network Security solutions. We monitor your network for vulnerabilities and apply the latest antivirus software, security patches, and compliance measures to protect against cyber threats and minimize risks like data breaches and costly downtime.
Application & Vendor Support
Optimize your operations with our Application & Vendor Support. We handle software troubleshooting and manage vendor relationships to resolve issues quickly, ensuring your systems, data, and processes remain efficient while minimizing costs and downtime.
Network
Troubleshooting
Keep your network performing at its best with our Network Troubleshooting service. Our team diagnoses and resolves connectivity issues or slowdowns swiftly, optimizing your infrastructure to reduce downtime and improve productivity, while lowering the risks and costs of network disruptions.
Why Should I Work With
Thompson Tech?
With over 25 years of combined experience, Thompson Tech offers a depth of technical expertise and a focus on personalized service. We don’t believe in offering generic IT solutions. Instead, we work closely with you to understand your business, its goals, and its challenges. This helps us craft customized IT strategies that align with your objectives, enhance productivity, and strengthen your security.
What truly sets Thompson Tech apart is our proactive approach to IT support. We don’t wait for problems to arise—our team takes steps to prevent them from happening in the first place. By offering continuous network monitoring, tailored cybersecurity strategies, and proactive maintenance, we ensure your systems stay optimized, secure, and efficient, minimizing downtime and boosting your organization’s overall performance.
When you work with Thompson Tech, you’re partnering with a dedicated team committed to your business’s success. We invest in the right tools and technology, such as Remote Monitoring and Management (RMM), to quickly identify and resolve issues, giving you peace of mind and the confidence to focus on growing your business. Our solutions are designed to empower you with the tools and expertise needed to stay ahead of the competition.
Fast, Effective Support
Fast, effective support is essential for maintaining smooth operations and ensuring productivity. Whether it’s resolving software challenges, securing your network, or optimizing your IT infrastructure, a responsive team is always ready to provide reliable solutions. The focus is on keeping your technology secure, efficient, and aligned with your business goals, so you can continue to grow without interruptions. With tailored services, including data backup and server support, your systems are in safe hands, allowing you to focus on expanding your business while ensuring reliability and security.
Customer Focused
Customer satisfaction drives every aspect of our service. We take the time to understand your unique business model, aligning our IT strategies with your goals to boost productivity and streamline workflows. By focusing on your needs, we offer tailored solutions that enhance your IT infrastructure, improve network security, and optimize technology investments. Whether it’s managing your information technology, ensuring regulatory compliance, or protecting your data, our team is dedicated to delivering a customer experience that supports your long-term success.
Competitive Pricing
Achieve quality IT support without exceeding your budget. Our competitive pricing offers a cost-effective approach to managing your IT infrastructure, ensuring you only pay for the services you need. Whether you’re looking for network security, data backup, or cloud services, our flexible, pay-as-you-go model helps optimize your IT spend. With our tailored IT solutions, you can improve efficiency, reduce risks, and enhance productivity—all while maintaining a budget-friendly IT support plan. We’re here to provide reliable, scalable solutions that protect your business and give you the best return on investment.